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DBS Financial Co complaints

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3081 Gilchrist Road #110
Akron, OH 44305 | Get Directions

(330) 848-8300

http://www.dbsfinancialinc.com

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against DBS Financial Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against DBS Financial Co

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5/16/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

4/15/2024

I got my car back on 8/30/22 my payments were suppose to be 233.89 bi-weekky I was suppose to have a copy emailed to me from them but never did! I started asking questions a couple months ago for a copy of my contract they sent me for my car at 233.89 payments total for the car was around 20k when I pointed out being over charged they sent me one saying my payments are 277 not 233 I must have a different vehicle... Which I don't... Next said I must have resigned... Which I never did new document also states I owe 24 k for my vehicle but I never resigned so how can a company do this legally and now threaten a repo if I pay the 233 and not the 277? I have been getting over charged for 18 months and told if I don't continue they will repo me and my car is only blue booked at 3k? Resolution Sought Make this right. They need to be investigated before other people get taken advantage of.

Company Response

5/4/2024

My name is Al and i am the manager at DBS Financial. I spoke to the customer multiple times myself and offered to show her the contract she signed, customer refused to see it. I offered customer to come to our office to look at and discuss, they have refused. Customer signed contract but seems to have some confusion about the issue. We can provide more documentation to the customer if customer would allow us to send to them,

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