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DBUTZ The Car Credit Experts LLC complaints

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2727 US Highway 14
Janesville, WI 53545 | Get Directions

(608) 426-1442

http://www.dbutzcredit.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against DBUTZ The Car Credit Experts LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against DBUTZ The Car Credit Experts LLC

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7/9/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

Loan is on car. Was told by Derek Butler the amount each moth would be 590 and some cents. I'm paying 609.88. With that and insurance I'm paying rent 2x. His commercial he has on FB says they want to get the best deal, you pick out the car(I did not),reliable car. I have to now work 1 full and 2 part time jobs to support paying for this car, about to get a 3rd. I'm so stressed. Because of carpal tunnel I can't close gas cap all the way so engine light always comes on. Can hear the wind through windows.. going through gas fast. Hyundai Accent is a crappy car. If it blows up or I get into an accident and totaled, I would not care. Resolution Sought Well, he sure ain't a good business man. Get me into a better cheaper car, one with no gas cap, And close DBUTZ/Gordie Boucher since he works there

Company Response

6/26/2023

Heather, your car is certified preowned. All of your issues are completely free to be repaired, and a gas cap is obviously something your car needs to have… idk what to say. I’ve tried calling you and texting you multiple times and you never reach back out. The vehicle is purchased through boucher and they will happily help you. Dbutz is just a marketing company. Appreciate you. & hope you’ll reach out so we can get this handled for you.

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