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Dcecie complaints

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211 Oak Hill Avenue Apt 2
Endicott, NY 13760 | Get Directions

(704) 289-0255

http://www.dcecie.com

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Total Amount in Dispute:
$311.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Dcecie closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Dcecie

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2/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $76.95 Amount Settled: $0.00

Customer Complaint

1/28/2022

The item was purchased on Sept. 3. The company shipped item to wrong address 2 times. I asked for a refund since Nov. 12 and I keep getting told that it i processing and I should wait patiently. I still a waiting after 4 months of ordering the item. Resolution Sought I would like my refund.

12/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

11/29/2021

Well three months ago I ordered from this website an they never delivered my package to me. The tracking number said it's still in port in China an its been like that sents 10/22/21 . An no one has ability to tell me anything. I don't like being scammed.. Every time I check the tracking number it's still the same. I think these people are using a fake website to collect people's money an then they rip them off. Something needs to be done caz this ant right. That was $80.00 out of my pocket that I was saving. I ant rich IAM just a low income mother trying to make it. Thx Resolution Sought Give me my money back or give me what I ordered.

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