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DCH Montclair Acura complaints

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100 Bloomfield Avenue
Verona, NJ 07044-2711 | Get Directions

(877) 544-3913

http://www.dchmontclairacura.c...

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Total Amount in Dispute:
$1,701.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against DCH Montclair Acura closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against DCH Montclair Acura

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2/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,701.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

I have issues with my car since May 2020 and I been trying to call the car dealer and the bank to ask if my car can get service I've had no help so I've went over the mileage the warranty company is telling me contract expired and it's supposed to be for two years 2023. Resolution Sought I would like my car to be fixed or stop charging me for a warranty that I cannot use.

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