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DCU Center complaints

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50 Foster Street
Worcester , MA 01608 | Get Directions

(508) 755-6800

http://dcucenter.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against DCU Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against DCU Center

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1/1/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/23/2022

I went to a concert at the DCU Center in Worcester Ma and I buy a ticket for 84.50 and that did not say that was going to be stable night. I have episodes and that wont give me my money back. Can you please help me. Thank you. I appreciate Resolution Sought Even give me my money back or give me a tickets to my favorite rock band Bringing Benjamin. I hope that doesn't have stopped light thank you I appreciate

Company Response

12/20/2022

We apologize that Mr. Perry did not enjoy the Rod Wave concert on November 22 at the DCU Center in Worcester, MA due to the stage lighting. Our goal is that every guest has the best possible experience while attending an event at the facility. Although it is out of our control what lighting (or other effects) an artist uses while on stage, we would have made accommodations for Mr. Perry on the night of the event had he made us aware of the issue he was experiencing whether by speaking with a security guard, usher, Box Office representative or any DCU Center staff member. Mr. Perry has expressed that he wishes a refund or tickets to the Breaking Benjamin concert. We would like to provide Mr. Perry with a refund of his original purchase of tickets to the Rod Wave concert. In order to do so, we will need proof of purchase, either a copy of the debit or credit receipt indicating the purchase or a copy of a bank statement indicating the purchase. In addition, we ask that Mr. Perry provide a copy of his ticket or tickets. We hope that this resolution is acceptable to Mr. Perry and again encourage him and all guests to make us aware of any issues they may have while at an event so that we can accommodate them.

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