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DDLES complaints

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Pewaukee, WI 53072 | Get Directions

(414) 979-9708

http://www.ddles.com

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Total Amount in Dispute:
$167.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against DDLES closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against DDLES

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11/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $66.95 Amount Settled: $0.00

Customer Complaint

11/2/2023

Ordered product 8/26/2023 and never received it. No call backs or answered emails. Resolution Sought Refund

5/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/26/2022

The stock folding adapter that they sell for the sig 556 does not fit the original model. I mailed it back to him for a refund and also mailed him my broken folding stock adapter to use to help build one for my type of sig 556. The owner told me he would refund my money and give a prototype folding stock that he was working on when it was done. I never received a refund or the prototype stock. He will not answer my calls. He has a Google located answering service so he pretty much know who he can answer. I wish this guy would try to make it right some how but I got the cold shoulder lost $100 plus tax and shipping and gave away a rifle part to try to help him with the design for my sig556. Bottom line don't believe or trust this guy. This is the first company I have filed a complaint on he is not worth trying to do business with. Resolution Sought Stand up to your word that you give a customer and refund my money for a mis-advertised part.

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