Complaints for DE Financial Group LLC in Dover, DE

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

Customer Complaint

6/4/2026

My husband was contacted by phone from someone that claimed to be from helton our timeshare so on the phone my husband told them that we need to talk about us getting out of our timeshare because we was rising a 8 year old and his wife was having a lot medical problems so that when they told him that if we could come to a meeting that we could talk to some about that so they set the meeting up for December 19/2024 to meet in Chattanooga Tennessee at a Red lobster restaurant when we arrive we was and started asking question that when they start saying that they was not with helton but they had Attorney that could get us out of our timeshare and that they could get us some of our money back and start saying that if we die that our son would have to sell everything to get out of the timeshare and that he would be responsible for paying for it just alot of stuff we was told if we paid them 17000 dollars that there Attorney could get us out and get some of our money back we did not owe on the timeshare all we have is the maintenance fees every year but are very high and the start saying that we would be paying like twice as much maintenance fees because of a law that was past in florida they told us not to paid our maintenance fees the only person we have talked to is a lady name Danielle Martin and all she done is type a letter to helton and had us to send it by certificate mail and we did so when helton and that is all they have done i email her and told her Resolution Sought I would like my money back from them and they need to be stop from taking people money

Company Response

6/5/2026

Thank you for taking the time to share your concerns. We understand that concerns surrounding long-term timeshare ownership obligations, maintenance fees, and personal family circumstances can be stressful, and we appreciate the opportunity to respond. After reviewing your file and executed service documents, we respectfully disagree with the assertion that services were misrepresented or that no meaningful work has been completed. On December 19, 2024, you voluntarily attended a consultation and elected to enroll in services with DE Financial Group for assistance pursuing an exit strategy related to your timeshare ownership. As part of enrollment, you executed intake documents and the Agreement for Services outlining the nature, expectations, and timeline of the process. The Agreement for Services clearly provides that: Clients are assigned a dedicated Case Manager to oversee and coordinate the process. The process is not immediate and may require ongoing communication, documentation, and advocacy efforts. The anticipated service timeline is 12–18 months from receipt of the completed intake and supporting documentation. No promise of monetary recovery or reimbursement from the resort was made. DE Financial Group works toward a favorable resolution through advocacy efforts. Your complaint references concerns that only correspondence to Hilton was prepared and sent. Respectfully, initial communication, certified correspondence, account review, strategy development, and advocacy efforts are normal and necessary components of the early stages of the process and do not represent completion of services. Additionally, your executed file includes a performance guarantee providing that if a favorable outcome is not achieved within twenty-four (24) months of commencement, eligibility for refund consideration may apply in accordance with the terms and conditions of the guarantee. At this time, your file remains within the contractual resolution period and has not exceeded the allotted twenty-four (24) month timeframe. Therefore, based on the current status of the file and the terms of the executed agreement, you are not presently eligible for a refund. We respectfully recommend that you continue to comply with the process requirements outlined in your agreement and remain engaged with your Case Manager so that advocacy efforts can continue without interruption. This includes: Providing any updated correspondence received from Hilton; Forwarding maintenance fee statements or collection notices, if applicable; Responding to document requests in a timely manner; and Maintaining communication regarding any changes to ownership status or account activity. Our records indicate the matter remains active and within the expected service window. We remain committed to continuing work toward resolution in accordance with the agreement and encourage continued participation so the process can proceed as intended.

Customer Rebuttal

Company Final Response

Complaints and Resolutions

DE Financial Group LLC complaints