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De Kalb Mechanical Inc complaints

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339 Wurlitzer Drive
De Kalb, IL 60115-2676 | Get Directions

(815) 756-6528

https://www.dekalbmechanical.c...

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against De Kalb Mechanical Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against De Kalb Mechanical Inc

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4/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

4/20/2022

Our HVAC contact CLEARLY EXPLAINED to us that we will receive $200, from the furnace MANUFACTURER AND $200 FROM NICOR. He very clearly explained that HE WAS RESPONSIBLE FOR SUBMITTING THE MANUFACTURER REBATE, AND WE THE NICOR REBATE. To date we've not received anything. We spoke to Scott Johnson this morning and he back pedaled and said he knew nothing about the $200 MANUFACTURER REBATE that he very clearly explained to the both of us. We don't care WHO the $200 comes from at this point. But we're owed $200. If Scott Johnson dropped the ball on submitting the paperwork, then Dekalb Mechanical should provide the $200 rebate. THEIR employee scr*wed up. We didn't. Resolution Sought We want $200, from the manufacturer OR Dekalb Mechanical as we were clearly told we'd be receiving.

Company Response

4/22/2022

Per consumer, This was a misunderstanding between the owner and I about the rebate. The owner will be receiving a rebate not from the manufacture but through SMART. This has been resolved.

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