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Deacon's Chrysler Dodge Jeep RAM complaints

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835 Som Center Road
Cleveland , OH 44143 | Get Directions

(440) 442-0424

http://www.deaconschrysler.com

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Total Amount in Dispute:
$3,113.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Deacon's Chrysler Dodge Jeep RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Deacon's Chrysler Dodge Jeep RAM

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5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

Sold me a car that had a mismatched tire which caused rear differential problem. Very shady place. Sold me a used car that had damage to it. Didn't fulfill an easy fix IOU that they promised. DO NOT buy from here. Resolution Sought Pay for the costs of the repair.

11/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $112.96 Amount Settled: $0.00

Customer Complaint

10/1/2021

I have a 2006 Dodge Ram 1500 SLT. It had a recall on my truck for air bag. When I took my truck to them I had no air bag light on in my truck. After they so called fix the air bag recall now my light is on in my vehicle. I took it back to them to tell them my air bag light came on after I just had them so call fix the air bag recall. I have had the 2006 Dodge truck sense 2009 and have had no air bag light on in my truck. When I took my truck back to them they said to me the air bag light that's on in my truck is unrelated to the air bag recall. But it's puzzling to me that my air bag light was not on all these years and soon as they do my recall for the air bag recall now my light came on. Resolution Sought I would like them to refund my money back for looking at my truck and charge me $ 112.96. I would like to have my truck services at another Dodge Dealer.

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