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Deal Time Cars & Credit complaints

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200 East Burleigh Blvd.
Tavares , FL 32778 | Get Directions

(352) 742-3325

https://www.dealtimecars.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Deal Time Cars & Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Deal Time Cars & Credit

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11/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/3/2021

Just got a car from dealtime dealership in Tavares fl . The dealership promised the customer warranty on all cars . I been now 2 day with no car and they are giving me the run around. The 2012 jeep Cherokee got a recall on the car abut the car not starting . For 2 weeks I been calling deal time because I am being stuck in the middle of no where because the car don't want to start . They want me to pay for the car to be fix and the car having a recall they want me to pay the and I don't understand why. Is been really hard to pay a car when I have to get a Uber because the car don't start. In the top of that my car is in the dealership and I can't go to work. No giving me a rental or nothing but I pay the car on time. I really don't know what to do I am a 52 years old person who don't need to go tru this after they got a big sign saying all cars got warranty and I don't have not even 1,000 in the car. Resolution Sought Give me what they promised after I trade my BNW and now I am walking and uber every where

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