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DealDash, Inc. complaints

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12805 Highway 55 Suite 205
Minneapolis, MN 55441-3859 | Get Directions

(866) 449-4514

http://www.dealdash.com

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Total Amount in Dispute:
$72.00

Total Amount Settled:
$72.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against DealDash, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against DealDash, Inc.

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7/19/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $72.00 Amount Settled: $72.00

Customer Complaint

7/6/2023

I was signing up for PayPal and DealDash and it charged me $72 for signing up for DealDash and I have not gotten paid back and there was no reason to charge me I need it paid back it was illegally charged me Resolution Sought Repay me my $72 and credit my account and don't do this to anyone else ever again

Company Response

7/7/2023

Hi Linda, we're very sorry for any misunderstanding. All of our customers are entitled to a 90-day money-back guarantee on their first purchase of bids on the site. It looks like you reached out to our customer support team last Saturday about a refund for this purchase, and they responded the same day with your refund details. Our apologies since it seems like you may not have seen or received our email responses to you. The email with your refund details has been resent to you now, so please check your spam or junk folders to see if you can find it there. If you have any further questions or need any assistance, please don't hesitate to reach out to our customer support team again. They are available 24/7 via email, phone, or chat. Have a great rest of your day!

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