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Dealer Loyalty Protection complaints

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PO Box 457
Mahwah, NJ 07430-0457 | Get Directions

(888) 361-9611

https://dealerloyaltyprotectio...

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

4 complaints against Dealer Loyalty Protection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

4 complaints against Dealer Loyalty Protection

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4/9/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

3/10/2025

The company is overvaluing my vehicle so that they have to pay out less. Geico has done a reevaluation as well as Tesla and both have confirmed the value is incorrect. They will are refusing to do a reevaluation. Resolution Sought Revalue my vehicle and pay out the correct amount.

Company Response

3/27/2025

We do apologize for your frustration upon learning that your vehicle was undervalued by your primary insurance carrier. Unfortunately, this is a common practice which is why we strongly urge our customers to diligently research the value of their vehicles before accepting an offer from their insurance carrier. Similarly, you could have used DLP as a resource and we would have gladly assisted you in attaining the amount you deserved from your Primary. Unfortunately, you accepted the amount offered prior to contacting us, at which point our hands were tied. While we'd like to address the "reevaluations" by Geico and Tesla, we were never made aware or presented with this information, nor was this a concern you raised with DLP directly. Our records further indicate that you accepted our valuation of your vehicle the day after your complaint was posted and has since been paid.

Customer Rebuttal

3/27/2025

I did call and speak with a manager. I spoke with Beth who advised me that I just needed to reach out to geico and have them revalue the car because the value provided with the Gap company was so much higher due to the self driving option added. I called Geico to tell them but had that added already and sent the reevaluation to you guys directly after speaking with Tesla.

3/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2025

I have this company as a gap coverage company and submitted a claim Oct 5 and was advised my claim would be processed in 4-8 weeks, it has now been almost 5 months and I have not heard anything. I have continued to follow up on my claim however I just keep getting a reply that they are behind. This has caused the balance of my total car (not my fault) to report negatively on my credit and impact my score negatively. I have called during business hours and get a recording that they are not open. I am not sure how to get my claim resolved as I have been unsuccessful for over 4 months. Resolution Sought Claim to be be processed by the end of the week and payment sent to financial institution.

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