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Dealer Loyalty Protection complaints

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PO Box 457
Mahwah, CA 07430-0457 | Get Directions

(888) 361-9611

https://dealerloyaltyprotectio...

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Total Amount in Dispute:
$18,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Dealer Loyalty Protection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Dealer Loyalty Protection

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9/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/4/2024

Car total on may 4th progressive paid now gap has not provided. It has been 3to4 month. back an forth with the same old stuff. Talk to supervisor an nothing resolved. I need to find out when my paper is over an paid my loan so I can find something without having two notes. Fixed income please help. Resolution Sought Pay what they suppose to honor what they said an stop being shady. I read reviews an they are not good. Just clear my balance and I hope I never hear of them again!!!!!!

2/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

2/1/2024

I have an Infiniti Q60 with an extended warranty denying me coverage of an issue that an Infiniti dealership found that should fall under my warranty coverage. I purchased an exclusionary coverage with my car and was told it covers everything on the vehicle other than wear and tear items. The issue with the vehicle is coolant mixing with engine oil which an Infiniti dealership found to be due to a component failure of "metal porosity" however Dealer Loyalty Protection (my extended warranty) is blaming the issue on "lack of maintenance". The manufacturer of the car themselves disagree with this decision as maintenance was not the issue but rather a component failure. Resolution Sought I would like Dealer Loyalty Protection to honor their contract and cover the repairs as they fall under component failure which is covered in my exclusionary warranty.

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