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Dean's Auto Outlet complaints

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1090 South Nova Road
Ormond Beach, FL 32174-7341 | Get Directions

(386) 677-5353

http://www.deansautooutlet.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dean's Auto Outlet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dean's Auto Outlet

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3/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

2/16/2023

I got auto with them gave me temp tag I been checking on tag no arrival then they claim someone run one of my tags in 2019 for 8.00 I pay still no tag I contact dealer to pay on the first and I was to get the tag they claim having issues still with the certificate and tag for me to park car give them till next Wednesday then I got text to pay the car still no tag and they wanted for me to bring car with expired tag I refuse to drive the car with no tag I told them I was to be short 182.00 due to had pay for transportation I also told them that I was on process on getting my own place she claim they were to send tow they did the next day I call to pay the truck now they refuse to return car and claim that I have lost the money they received it was not my fault I had the payment on the first and they been giving me run around and she claim it will also show repo please help. Resolution Sought Get my money or the car back.

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