Complaints for Debt Barter, Inc. in Irvine, CA

2081 Business Center Drive, Suite 285
Irvine, CA 92612 | Get Directions

(877) 822-7837

http://www.debtbarter.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they paid the company large advance fees for loan modification services which they allegedly failed to perform. Customers complain in some cases lenders had been contacted only once, they lost thier homes to foreclosure due to not making payments at the company's advice, or that the company failed to issue refunds when no modification was achieved. One complainant alleges the company took her money and promised her a modification after her home had been repossessed by her lender.

The company responded to a few early complaints by agreeing to issue refunds. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Most complaints were not answered.

Complaint Closing Statistics

0 complaints against Debt Barter, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Debt Barter, Inc. complaints