Complaints for Debt Choice, Inc. in Costa Mesa, CA

1675 Scenic Avenue, Suite 250
Costa Mesa, CA 92626 | Get Directions

(800) 721-5542

http://www.mydebtchoice.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services offered. Customers complain the company omits important facts regarding the methods used to settle debts, and the nature of services offered. Several complainants report they thought they would be doing business with Debt Choice, but soon after paying the initial fees they discover their account has been sold to a third party, or in some cases, they are asked to sign another contract with an unknown company. Most complainants allege their creditors still contact them for payment, and they were unaware the company planned to retain theIr monthly funds collected until they had accumulated sufficient funds to make settlement offers with debtors.

The company responds to all complaints usually by issuing refunds upon request. A few complainants disputed they had actually received refunds. After lengthy delays, most refunds are finally received.

Complaint Closing Statistics

0 complaints against Debt Choice, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Debt Choice, Inc. complaints