Complaints for Debt Free Solutions & Insurance Services in Downey, CA

8141 East 2nd Street, Suite 620
Downey, CA 90241 | Get Directions

(562) 622-6767

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege being instructed to stop paying their bills as part of a debt settlement program. According to these customers no bankruptcies or settelements are performed by the company and that they are sued by their creditors for payment.~~The company responds to one complaint by issuing a full refund as requested. The company responds to another complaint by indicating no refund can be issued since the customer received the materials to become debt free.

Complaint Closing Statistics

0 complaints against Debt Free Solutions & Insurance Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Debt Free Solutions & Insurance Services complaints