Complaints for Debt Rescue, LLC in Long Beach, CA

501 Pine Avenue, Suite 100
Long Beach, CA 90802 | Get Directions

(888) 297-8832

http://www.edebtrescue.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases, the complaint allegations are very serious.

Complainants allege dissatisfaction with services provided. Customers complain creditors continue to call, even though the company agrees to negotiate with creditors on their behalf. Some clients allege their creditors report that Debt Rescue had made no contact on their behalf. Many complain their debts increase as a result of using the company's services. Others state that their accounts have been turned over to collections or the creditors have filed suits. Most complainants request refunds.

The company responds to most complaints by advising clients of efforts made on their behalf, closing accounts, issuing refunds, or partial refunds. Generally the company does not address the specific complaint allegations or explain why they failed to perform the promised services. Some complainants are reportably asked by the company to retract their complaint, or report to the Bureau that the matter is resolved as a condition of receiving a refund or cancelling their contract.

Complaint Closing Statistics

0 complaints against Debt Rescue, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Debt Rescue, LLC complaints