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Deco Art Co complaints

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816 San Pedro Street
Los Angeles , CA 90014 | Get Directions

(626) 384-6323

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Deco Art Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Deco Art Co

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6/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

5/24/2022

Ordered Balloons for an event a month in advance from company. Arrived the day for pick-up, and received the worst service from a worker & the owner herself. The work displayed was sub-par, item was not the same as shown originally (false advertising). Owner yelled if you wanted perfection you should of went else where. Felt uncomfortable with the service. Upon arrival I was ignored, while the same attendant helped others around me. When she finally did, her approach was rude and brass as if I've done something wrong. Worker 's options were take the balloons as is (unfinished work ) or refund deposit. Owner steps in her behavior and unprofessionalism matched her employees. Stated that they don't have the time to re-do the balloons, and that it is waste for her company, if I don't take the tacky ones that were already made. Awhile passed and owner claimed she will try and fix some of balloons, by the following day. Resolution Sought I would like the company Owner and that particular employee to take management/negotiation and self-awareness classes. It is difficult to serve the public (customer service) in a diverse community that you do not respect, and dislike.

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