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Del Cibao Cargo Express LLC complaints

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217 Belmont Avenue
Haledon, NJ 07508 | Get Directions

(862) 271-0404

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Total Amount in Dispute:
$240.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Del Cibao Cargo Express LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Del Cibao Cargo Express LLC

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6/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $240.00 Amount Settled: $0.00

Customer Complaint

6/6/2022

Hi my name is dania , im a dominican this company called del cibao cargo express LLC 886 E.24th st paterson NJ 07513, i send a box to my country and its been 2 months since I sent it, they do not answer the phone, or text msg, even the phone is disconnected. Resolution Sought I want my money back, and I want the company to be closed on instagram they have a lots of complaints of people complaining about the same thing so i would be nice for you guys to step up and help everyone that has been scammed because they have fliers everywhere.

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