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Delmarva Power complaints

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2530 North Salisbury Blvd.
Salisbury, MD 21801 | Get Directions

(800) 375-7117

http://www.delmarva.com

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Delmarva Power closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Delmarva Power

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4/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/15/2024

I moved to a new residence October of 2023. I've contacted Delmarva power every month because they are not charging me for the gas that I'm actually using. A technician was sent to my home in February of 2024 per my request and "replaced" something on my gas meter that's conveniently located in the from of my residence. It was said my gas consumption would be read remotely now. I received my new bill March 2024 and it's still stating my gas consumption is being "estimated". I've been through this problem with Delmarva in the past at a different residence and it ultimately ended with them sending me a ridiculous high bill with a short period of time to pay it because my gas was being estimated for nearly a year. I was told it's my responsibility to make sure my bill states it's an "actual" reading. Oh that I am on top of it now, Why I keep getting excuses with no action. I'm only asking to be billed for what I'm actually using so u won't go through that same situation again with being hassled to pay an high bill because my consumption is being under estimated. Resolution Sought Fix the issue ASAP.

10/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/4/2022

I am filing this complaint against Delmarva power for unfair charges. On 2 occasions paying the bill over the phone using a checking account while reading my account number there evidently was one number misread which cause check to be return, but money was in my account. If you check my payment history there has not been a time, I was late on any payment. Delmarva Power started refusing my check payment stating I would have to pay with a credit or debit card which is charge $1.25 with the payment. This unfair practice needs to stop. Resolution Sought Reinstate normal payment procedures .

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