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Delmarva Power & Light Company complaints

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P.O. BOX 231
Wilmington, DE 19809 | Get Directions

(302) 761-7000

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Delmarva Power & Light Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Delmarva Power & Light Company

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9/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/11/2022

Saying 900 Carpenters Point Road crafthaven campground. E16. Does not exist and that meter E16 is not theirs but bill came in that for years through my mom. And they would not switch from her name to mine so bill has that meter number on bill but in office it is in. E19. Which is ready being used. Plus E16 needs a new meter and put electric back on in p on pole with E19 meter Resolution Sought New meter and new fuse box and electric back on in my name.

Company Response

8/23/2022

The customer did return the employees call and the matter was resolved. I attempted to contact customer via telephone. A message was left for the customer to contact me regarding this issue.

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