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Delta Auto Protect complaints

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1800 John F. Kennedy Blvd., Suite 300
Philadelphia, PA 19103 | Get Directions

(866) 598-5429

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Total Amount in Dispute:
$2,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Delta Auto Protect closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Delta Auto Protect

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7/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,900.00 Amount Settled: $0.00

Customer Complaint

6/11/2021

I've had this extended warranty service agreement since April 2009. I am in need of service for the second time June 2021. First was late 2019, when I needed to have a tire replaced. I called, no one responded. I decided to buy my own tires (had to buy them in a pair because of the vehicle requirements) I added my claim as requested. I uploaded my service records as requested. I have not heard from Delta Auto in regards to my claim. No email. No calls. No text. My vehicle has a safety feature that jeopardizes my family's safety. The parking gear won't engage. I called 3 numbers that I found on the internet: 855.458.5815 (number now belongs to Aetna), (866)598.5429 (now belongs to a soliciting company), and finally 215.344.2035...this number seems to belong to DAP, but I've called 6 times, each time on indefinite hold no matter which option I choose from the menu. At this point I would like to be refunded, since they could not respond for any of my request. Please help. My wife has been furloughed from her job since the covid 19 problems. We cannot afford to fix this safety claim without the warranty. Resolution Sought I want them to respond to me and approve my current claim. Afterwards, Id like to have the remainder of the $2900 premium I paid them to be refunded.

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