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DeMontrond Chevrolet complaints

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3220 Gulf Freeway
Texas City, TX 77591 | Get Directions

(832) 610-2503

http://www.demontrondchevy.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against DeMontrond Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against DeMontrond Chevrolet

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8/2/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/14/2021

I got my vehicle back a few days ago and there are problems. And I'm sorry. There is glass literally still in the vehicle and the a/c does not run properly, I went and looked at another brand new 2022 Tucson and my car has panels missing under the feet and under the hood. There is dust and dirt literally in every crevice of the interior including the a/c vents I'm guessing because it set I shop without the windows in it. The windows you all replaced are not tinted like the rest and I just want my vehicle back to the way I bought it. I have been without my brand new vehicle for months. Resolution Sought I want a full refund and my car replaced or a new 2022 Tucsan to drive around until my car is fixed 100.

Company Response

7/27/2021

Company states; Please be advised that we have repaired his vehicle and he picked it up last week. And we have not heard back from him since about any problems. We would consider this matter closed.

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