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Denham Springs Housing complaints

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1703 Florida Avenue SW
Denham Springs, LA 70726-0000 | Get Directions

(225) 667-1101

http://www.denhamhousing.com

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Total Amount in Dispute:
$90,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Denham Springs Housing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Denham Springs Housing

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8/25/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $90,000.00 Amount Settled: $0.00

Customer Complaint

7/14/2022

I have given them over 6 months to come an fix the repairs in my new mobile home and they have been giving me the run a rounds about the repairs. I have called, left messages, and even drove to the lot/business in person and I haven't gotten any response other than they are backed up. My fan over my stove does not work, they broke something when trying to fix, my ceiling is leaking and I can't get insurance until they fix my repairs. A shortage in the master bedroom closet fixture also with the firm alarms going off Resolution Sought Replace my home due to the damages that exist

Company Response

8/15/2022

We received this complaint but the issue was resolved and a service technician had been to her residence a few days prior to receiving the complaint. Please update you records to reflect this.

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