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Denny's complaints

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6100 Rockside Road
Indenpendnce, OH 44131 | Get Directions

(216) 524-7088

http://www.locations.dennys.co...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Denny's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Denny's

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10/29/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/3/2023

When to eat at Denny's in independence and my wife and I we wait it for 25 to 30 just to bring the food , first the food was totally cold and burn they cook was not wearing a hair net also we ask for decaf coffee and they bring the wrong coffee the place was not clean the were food on the floor table not clean it was a really bad experience never go there again. It was the most disappointing restaurant I ever when and the waitress not to mention also the bathroom are not clean very disappointed Resolution Sought 100.00 refund.

Company Response

10/17/2023

We need more information to properly address this complaint. If he can provide the date, ticket number, method of payment, etc.

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