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Dent Source LLC complaints

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8009 South 1-35 Service Road
Oklahoma City, OK 73149 | Get Directions

(405) 588-1818

https://dent-source.com/

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Total Amount in Dispute:
$3,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dent Source LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dent Source LLC

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8/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,200.00 Amount Settled: $0.00

Customer Complaint

7/10/2024

The company had to replace the roof,hood trunk, mirror and molding on the roof. They had to replace the window visors. The roof rattles, molding will not stay seated and the window visors were installed incorrectly and are the wrong ones. They keep saying they will call but never do. Very unprofessional Resolution Sought Have my car fixed, either by a different company or the original company.

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