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Desert Dry Restoration complaints

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2312 Newberry Street
Rosamond, CA 93560 | Get Directions

(661) 227-4435

http://www.desertdryrestoratio...

Hours: Open 24/7

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Desert Dry Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Desert Dry Restoration

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2/5/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

Company came to repair bathroom leak and did not asses issue properly nor use proper products to prevent future leaks from occurring through bathroom tile. Stated they resealed and repaired any cracks noted in the shower to prevent future leaks however, once new carpet and paint was installed and complete, two weeks later carpet and tile were soiled and drywall was damaged again. Contractor was contacted and stated he would repair the damage. Came back a day later to break through drywall and set up fan. Stated he would return to complete the job only to say he does not "do tile work" however with the initial estimate given, he wanted to break down the entire shower and bathroom for a "new bathroom". He was paid $7,000 including $1000 deposit and as of 12/2023, my bathroom still has broken drywall and can not be used. The initial leak happened in June 2023. Resolution Sought My bathroom still has broken drywall and can not be used. The initial leak happened in June 2023. Let future clients know he is unreliable and not to be trusted.

Company Response

1/24/2024

Thank you for your email. In regards to Ms Ruiz complaint, she is correct, we don't do tile work, we did grout cracked lines and sealed entire shower, but I recommended Lisa to call the contractor who did her bathroom remodel. My guess is he is an unlicensed contractor and wants us to fix his work. In addition, out of the approved amount of 11,364.89 from insurance We only received 6000.00 of 6,200 for carpet Only 500 out of her deductible (owner is responsible for deductible, not contractor) We received no money regarding any reconstruction, which included drywall, paint and baseboards and cleanup. We can't work for free unfortunately. I will be more than happy to finish the work once I receive my money. If I may also add, we hauled out trash from her garage and painted her son's room in good faith at no charge.

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