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Deshler Municipal Utilities complaints

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935 West Main Street
Deshler, OH 43516 | Get Directions

(419) 278-2955

http://www.villageofdeshler.co...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Deshler Municipal Utilities closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Deshler Municipal Utilities

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7/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

6/30/2021

They are rude and always make sure your bill is impossible to pay!! Look at there homes then look at areas I live in a trailer and my bill is 1,800 before for two months! They lie and the are in a secret cult it's on the board on main street! Resolution Sought A electric company with compassion and kindness!! They would shut electric in the winter with kids the are evil!! I want happiness. I hate the business ! The lied and tricked me to pay a old bill it was wrong so we paid bill that probably we t to collection.

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