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Design 1 Group complaints

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498 Industrial Drive
Bristol, TN 37620-5400 | Get Directions

(844) 765-2755

https://d1g.solar/

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Total Amount in Dispute:
$601,667.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

6 complaints against Design 1 Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

6 complaints against Design 1 Group

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5/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/15/2024

Installation was not done to our agreement, Ceo told me to try it a couple months and if I was not satisfied that he would come back and install more panels on other side as agreed on for no charge. So guess what, Chris the CEO will not return my calls, Text, I want to get this settled quickly. Resolution Sought What they agreed to do add more panels on other side!

6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,200.00 Amount Settled: $0.00

Customer Complaint

3/17/2023

Promised $2200 sign on to contract for solar panels. Resolution Sought Make them honor their promise.

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