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Design Pro Hub complaints

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405 Lexington Avenue
New York City, NY 10174 | Get Directions

(332) 253-4338

http://www.designprohub.com

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Total Amount in Dispute:
$5,595.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Design Pro Hub closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Design Pro Hub

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4/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,595.00 Amount Settled: $0.00

Customer Complaint

3/8/2022

This company charge me so much money to build my website, logo, branding design. They start my work since October 2021 until now and still haven't finished yet. Every time I try to call them no one pick up my call. They only respond two days later and telling that I need to pay extra all the time for additional this and that. I was very patience dealing with them at the beginning but after a while they keep charging me and I didn't get anything back especially my brochure and business card. So I write a bad review on their website and the project manager Jay call me and tell me to take it off the review that i wrote or else he won't give me back all the password to me. He threatening me. So now I want all my money back from this company. Resolution Sought I need all the password of the website, domain and whatever the charges that work has not done yet. If not I rather get a full refund of $5,595.00.

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