Complaints for Designer Draperies in North Hollywood, CA

12444 Victory Blvd Suite 109
North Hollywood, CA 91605 | Get Directions

(818) 223-8690

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege this company accepts advance payments for custom blinds and draperies but fails to complete deliveries and perform installations as agreed. Some customers complain they receive partial deliveries and are dissatisfied with the quality of the draperies or blinds. Some report their draperies are received with crooked hems or uneven slats or are the incorrect size for the window. All complaints are unanswered.

Complaint Closing Statistics

0 complaints against Designer Draperies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Designer Draperies complaints