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Destined Design Agency complaints

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1010 Hurley Way #105
Sacramento, CA 95825 | Get Directions

(916) 692-2130

https://www.destineddesignagen...

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Destined Design Agency closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Destined Design Agency

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2/2/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

1/27/2022

I paid Destiny Singleton of Destined Design Agency $600 for a website development and have received nothing from her. We communicated on Facebook messenger and she blocked me after I asked her for a refund way after the turn around time. Resolution Sought Refund my $600

Company Response

1/27/2022

There is no refund policy as my policy states on my website which also the client is fully aware of that she has also signed the contract as well. She has been informed that an email was sent out with her designs. She filed a dispute with Sezzle, this matter is now within the hands of the processor she has paid with, which is sezzle. They will decide if the client is eligible for a refund with this matter or not.

Customer Rebuttal

1/30/2022

Her refund policy applies if she provides the service and the customer does not like what she produce. In this case she did not produce anything and she has been lying about sending emails. She took my money and when she did not provide anything in her turn around time, which she set, I asked her for a refund and she blocked me from messenger, where we communicated and then Facebook. I would love for her to provide the email that she stated she sent out because I did not receive any and no it was not in my spam either.

Company Final Response

1/31/2022

Sezzle which is the payment method she paid with is handling this matter. I will not be responding any further through this third party. If sezzle decides to approve her dispute that's fine. Within the policy as well with disputes being filed or any request of refund I as the designer has the freedom to stop services immediately. We will await Sezzle's approval upon this matter.

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