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Deveaux Mini Mart complaints

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2649 Main Street
Niagara Falls, NY 14305-2404 | Get Directions

(716) 284-2435

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Deveaux Mini Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Deveaux Mini Mart

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4/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

3/18/2024

I went to their store to buy a vape I asked for a specific kind. I took it home and I tried it I almost died so something made me look at the box that it had came in it said a different brand but the word was in a unrecognizable spot on the box it was in cursive and way up at the top in small letters how can anyone see that it wasn't the right kind all I wanted was my money back or discount but the day that I came in I did see my kind but I already had that kind all I wanted was a sativa Hyde not a indica or hybrid and I got something I am allergic to and when I came back the next day the store took down the sativa Hyde that I saw so I believe they wanted an excuse to not meet me halfway and I think they don't know how to conduct business Resolution Sought I paid cash and I would like for the store to pay me 70.00 for them selling me the wrong vape that I found out the hard way and if we go in their store they should give our money back I don't have a vape or my money that I spent on the vape THANK YOU

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