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Deviney Equipment complaints

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1023 Deviney Drive
Madison, MS 39110 | Get Directions

(601) 859-0020

http://www.devineyequipment.co...

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Total Amount in Dispute:
$3,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Deviney Equipment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Deviney Equipment

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3/7/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,200.00 Amount Settled: $0.00

Customer Complaint

1/26/2023

I purchase a brand New Wood Cutter 60.30 sn:10008630243024 Stock number W15365 Price 3200.00 paid Cash on November 17 2022 Took this unit home and start cutting my grass within one hour of cutting this unit start smoking, i Immediate turned this unit off and call DeViney about the situation. Deviney told me to bring this unit back to there store. I did the following day. They explain that it would take 2 to 3 weeks to repair and they would call me. 6/7 weeks later i call them to check on the status of the repairs and was told that the company would not pay for repairs and i would have to pay for labor and cost of the motor in this unit. I ask him why i wasn't notified by phone or email about the decision they made after 7 weeks of silence. He did not give me an answer so i ask to speak to his manager of Supervisor, he said call back tomorrow they were out to lunch. I tried everything and my problem was not resolve. Could never speak with his manager. Finally i realized they were playing me. Resolution Sought Repair the Unit or total refund

Company Response

2/23/2023

Company states; Spoke to Mr. Childress apologized for any communication issue from our company. Told him I did speak to woods and they authorized a goodwill claim (although the repair was not a defect in material). Explained that Mr. Childress would not have to pay the $233.51 repair and we would bring his cutter back and pick up our loaner cutter (which he has had since 11/28/22) at no charge to him. He declined offer. We agreed to purchase cutter back from Mr. Childress and go pick up our loaner from his property. We have picked up our cutter and have Mr. Childress's check.

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