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Dewalt Auto Sales complaints

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301 Riverview Drive
Bowling Green, KY 42101 | Get Directions

(270) 320-7685

http://dewaltautosales.wixsite...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dewalt Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dewalt Auto Sales

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10/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

9/23/2021

I had went to Dewalt auto sale put a down payment of 500$ and was supposed to pay the other 400$ in two weeks. I had put full coverage on my car before I could leave. I gave three reference and also gave him my daughter number and my email. I gave him proof of residency and also told him that's where my mailing address was but I'm staying at my daughters because I'm waiting on my apartment. This was on September 16th and on September 21st he comes and takes my car because he said I lied to him about my address on September 21st I had got a new phone because mine had broke and I had not even had time to send my number to anyone but he tells me he couldn't get a hold of me but he had three references and my email and he never tried to contact me and I told him I told him about my address but he would not listen then I ask for my money back and he told me no now I'm out my money and my car Resolution Sought I want my money back that I put down on that car

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