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DeWalt Industrial Tool Co complaints

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701 East Joppa Road MR135
Baltimore, MD 21286-5559 | Get Directions

(800) 433-9258

https://www.dewalt.com/

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Total Amount in Dispute:
$1,220.00

Total Amount Settled:
$600.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against DeWalt Industrial Tool Co closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against DeWalt Industrial Tool Co

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5/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

4/17/2024

I have purchased a Dewalt planter at Lowe's about about 6 or 7 months ago and it was messed up after taking it back to Lowe's and arguing with the Manger for 3 days I was sent a reman planter to replace a brand new one, now the replacement that I haven't had for many 2 months it will not even turn on please get back with me asap and let me know if I should just start purchasing other tools from brands thank you. Resolution Sought Tools that will work that I spent my hard money on.

3/20/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $600.00 Amount Settled: $600.00

Customer Complaint

2/7/2024

I purchased a Dewalt electric lawn mower and within a month the batteries failed. I purchased new batteries from Dewalt only to have the mower simply stop working all together. DeWalt customer service had me ship the mower to them for diagnostics. Once they received it, they said the problem was due to neglect and missuses. Not only is this not true they then proceeded to tell my wife that as a woman she likely was to blame for not understanding how power tools work. In truth the mower was well taken care of and kept in out waterproof shed. The mower simply was a terrible product. They refused to fix the mower and also refused to send it back to me until I gave proof of original purchase. After I provided the receipt they agreed to refund me within 6-8 weeks. It has now been 10 weeks and I have no mower, no refund, and they claim it may take another 2 weeks to process my current complaints. As it stands I am out $650.00, have no lawn mower, and my wife has been called an incompetent idiot. Resolution Sought I would like my full refund including tax, and some compensation for my wife's insult and being without lawn care for the last 5 months and the foreseeable future.

Company Response

3/8/2024

Company states: We contacted the customer and confirmed he recently received his refund check. Mr. Kee also accepted a DeWalt DCKO222M1 Outdoor tool kit as a customer service gesture to conclude this matter (which has been ordered and will arrive shortly). We are closing our file as this matter has been concluded.

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