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Dewey's Towing and Body Shop Service complaints

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609 West Chestnut Street
Covington, VA 24426-1906 | Get Directions

(540) 962-3255

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dewey's Towing and Body Shop Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dewey's Towing and Body Shop Service

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8/9/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/26/2022

He will not give me or State Farm a 2nd estimate on a 2011 Buick Enclave to be repaired or not, you call him and he will not return your call, This has been almost 2 months ago. Thanks, Resolution Sought I would like a 2 nd Estimate or Release the Vehicle. Call State Farm Claims Department. Thanks.

Company Response

7/28/2022

The Estimate has been completed and sent in to the insurance company of statefarm. State farm has yet to get back in touch with me on the estimate. This is a normal thing with State farm, they will have many adjusters working on the same claim and none of them will share what the other has done. State farm has the estimate and the pictures, they uploaded a open shop on CCC for us to complete and I completed it the next day.

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