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Dexcom complaints

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6340 Sequence Drive
San Diego , CA 92121 | Get Directions

(888) 738-3646

http://www.dexcom.com

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Total Amount in Dispute:
$99.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Dexcom closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dexcom

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3/16/2025

RESPONSE: Refusing to make an adjustment Amount in Dispute: $99.00 Amount Settled: $0.00

Customer Complaint

1/30/2025

1-00106352 and 1-00106350 are my case numbers unresolved by Stello,by Dexcom. After the product failed recoiled and could have left part of the needle in my arm.. They started a case, They did not offer me my money back instead offered me a replacement product. The product never came. Upon again attempting to resolve it with their agents.. I was told to update my mailing address. They directed me to login to Stello.com, upon which their website does not work and is down. Talking to another agent.. They were aware of this yet still directed me to their website. I told them it was dishonest to do so. They said they cannot update my information themselves.so! You never receive a product you never receive your money back You also may receive an emergency room bill because their faulty needle in their product may come off in your arm.. look it up online I'm not the only one. I'm very disappointed disgusted and feel dishonesty is a very bad policy to be using with your customers. The agents were not helpful they were diverting and dishonest. The company is collecting money and they are not being faithful to the people who actually need to use this product. I'm 7 months pregnant and was trying to keep an eye on my blood sugar to watch out for gestational diabetes. My money should have been refunded or the product should have been shipped to me immediately! I have photographs of my arm. This is unacceptable. I have done over time on my part trying to resolve this! Resolution Sought I want my money back. I do not want your product!

Company Response

3/3/2025

We apologize for any inconvenience caused by our delayed response to the complaint. We are committed to resolving this matter promptly.To proceed, we need the customer's contact information so that we can reach out to her directly and address her concerns. Please provide us with the necessary details at your earliest convenience. For immediate assistance, please call us at 844-607-8398 and provide the case number(s) 250226-004809.

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