Find a reputable business?

Complaints and Resolutions

Dexcom complaints

Read Complaints File Complaint View Full Report

6340 Sequence Drive
San Diego , CA 92121 | Get Directions

(888) 738-3646

http://www.dexcom.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$216.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dexcom closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dexcom

Sort by

6/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $215.74 Amount Settled: $0.00

Customer Complaint

5/25/2021

Dexcom sales rep. "Alani" told me that the dexcom G6 was comparable with my Motorola E5 and could "share my glucose readings to my Doctors clinic. The "share" failed. When I called dexcom tech support, I was told that dexcom WAS NOT comparable to Motorola. Tech support said only I Phone 7 was comparable. I had to purchase I phone 7 for $215.74 to be compatible to dexcom. My dexcom diabetes meter cost $3,150.00. Since dexcom sales rep lied, I seek one or the other: $3150.00 return of the dexcom remote or $215.74 for the purchase of an unnecessary phone. The I phone was successful to share with my doctors clinic . Resolution Sought Refund my I phone 7 cost of $199.99 plus $1.25 district county tax plus $2.50 county tax plus $12.00 state tax for a total of $215.74. Amount.can be verified by consumer cellular. If refused, I want a full return amount for the product $3150.00.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile