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DeYarman Automotive complaints

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1705 North Lincoln Street
Knoxville, IA 50138 | Get Directions

(641) 842-3200

http://www.deyarmanauto.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against DeYarman Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against DeYarman Automotive

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5/15/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

I was scammed by the dealership I had a 2016 Corvette and was called you later after $30,000 down $500 a month for one year. I was told that they had a deal for me and asked me to come in when I got there after being there for 12 hours I walked away with a 2020 electric vehicle priced at $25,000. I received nothing for the Corvette. I asked for the Corvette less than 24 hours and they told me it was too late. It's been six months since I was scammed. Resolution Sought Take back the electric core and reimburse me for the $45,000 I put into the Corvette

Company Response

5/3/2024

I'm responding to the complaint you sent our company on behalf of a Mr. Hall. I have already dealt with the Iowa Attorney General in this instance (whom determined we did no wrong doing and there was no further investigation warranted into either transaction) and have spoken to Mr. Hall myself personally. Mr. Hall prospected us to buy an electric car and now has buyers remorse. There was no wrongdoing done and he is delusional in his accusations. This complaint filed against our company is made in bad faith by Mr. Derek Hall and by the Business Consumer Alliance. Please cease all further correspondence in regards to this matter or we will file a cease and desist against you and file for harassment.

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