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Diamond Buick GMC Palmdale complaints

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39012 Carriage Way
Palmdale , CA 93551 | Get Directions

(661) 449-0040

https://www.diamondbuickgmcpal...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Diamond Buick GMC Palmdale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Diamond Buick GMC Palmdale

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8/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/11/2022

This dealership is the worst, greedy, and deceitful dealership i have ever been to. I bought a car and within the first 72 hours, the car was having mechanical issues. These issues are : defective breaks, disc rotors and nonfunctional headlight. Furthermore, when i addressed these issues so they can repair them, they accused me of causing these issues these problems. Also they wanted me to cover the cost of these repairs and they treated me in a very disrespectful manner. I asked them repeatedly to just unwind the purchase because of my low income and debt i already have and they denied me and till this day the vehicle is stilll not financed through any bank and all this dealership does is threaten me with jail and threathn to sue me and take me to court . To all buyers — the employees at this dealership lack moral values, are very unethical, very unprofessional, full of greed and very deceitful people. They are selling vehicles with mechanic issues at inflated costs. Lastly, i strongly recommend for no one to do business at this vile dealership. Resolution Sought I would like to be able to simply return the vehicle and that's it I am traumatized how I been treated there And till this day there is still no bank that they finance through this is like a yo yo scam All I want is to be able to return vehicle Without my credit being affected that's all I want and even no bank has financed me yet due to the same reason my low income and my high debt

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