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Diamond Chevrolet GMC of Banning complaints

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4545 West Ramsey Street
Banning, CA 92220 | Get Directions

(951) 267-9185

http://www.diamondchevroletgmc...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Diamond Chevrolet GMC of Banning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Diamond Chevrolet GMC of Banning

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5/27/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

5/1/2025

Purchased vehicle December the price was listed as $18999.00 plus tax/license. When I was looking at the car I noticed stickers for advertisements for upgrades to the vehicle. Those items added $2790.00 to the contract, it was not included in the price when I started, and was not mentioned that it would increase the cost of the vehicle. The salesman explained the services, but I did not realize it would be an additional cost. They did not give me the option to decline those upgrades. I declined the warranty upgrades. They upgrades were presented as things that were already done to the vehicle, but was not indicated that it was an additional charge. It was a total of 4 upgrades. It wasn't until a few weeks later, that I realized the increase in the selling price of the vehicle on the contract. I called and spoke with GM and he told me he would check into it.I have not heard anything back. I explained that it should have been included in the price listed not after. Resolution Sought to reduce cost I am paying for this vehicle

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