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Diamond Residential Mortgage Corporation complaints

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582 Oakwood Avenue
Lake Forest, IL 60045 | Get Directions

(847) 244-9301

http://www.diamondresidential....

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Total Amount in Dispute:
$200,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Diamond Residential Mortgage Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Diamond Residential Mortgage Corporation

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9/6/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200,000.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

Robin Hesling is a mortgage broker. He didn't help me out to refinance the house. I think he worked with others to run my credit and draw me into foreclosure so the state my property for his profit. Resolution Sought Release the the false for closure or whatever restore my credit score I mean you ruined my credit score and you owe me thousands of dollars you cost me thousands and thousands of dollars. that companies fraud cost me a lot of money.

Company Response

8/25/2023

Mr. McKenzie closed a residential mortgage loan with Diamond Residential Mortgage Corporation ("DRMC") on March 9, 2018. DRMC sold the loan to another investor on March 21, 2018, and is no longer the servicer of the loan. Because DRMC neither owns nor services Mr. McKenzie's loan, it does not have information about the facts and circumstances surrounding the loan, and it did not participate in any foreclosure action or run credit. DRMC advises McKenzie to contact the servicer of his loan as soon as possible to determine whether loss mitigation or other options may be available to him.

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