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Diamond Resorts International complaints

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10600 West Charleston Blvd.
Las Vegas, NV 89135 | Get Directions

(877) 374-2582

http://www.diamondresorts.com

Monday thru Friday 6 am - 7 pm PST
Saturday 7 am - 5 pm PST
Sunday Closed except Jan. & Dec.

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Total Amount in Dispute:
$166,363.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

14 complaints against Diamond Resorts International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
12	Unanswered

14 complaints against Diamond Resorts International

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5/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

4/15/2024

I was never sent a bill via mail or known email in regards to payment due in January of 2024. I started receiving phone calls in February that always sounded like spam, cutting in and out, chopper messages. I was required to pay $300 extra due to the fact that they did not send me notification of any payment being due. They refused to remove the excess charges. I had to pay for their wrong doing. Resolution Sought I would like a refund of the $300 in charges that I had to pay in late fees. I would also like them to send bills out via mail before their due date so that this does not happen to another customer.

12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

Diamond Resorts lied to us about what we were buying (actually said it WAS NOT a timeshare) and now they will not communicate with us. However, they would like to continue to steal my money. Please help! Resolution Sought Cancel our contract.

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