Diamond Resorts International complaints

We need help with a frustrating situation involving our timeshare cancellation and refund with Diamond Resorts. I've tried reaching out to them so many times, but I keep hitting roadblocks and getting zero helpful responses. When we bought the timeshare, their sales representatives really pressured us, promising all these great benefits that just haven't happened. On top of that, we can't even use the property because there's barely any availability, even though we're super flexible with our schedule. Every time I contact Diamond about canceling, they act like they have no idea what I'm talking about—even though I've sent multiple written requests to cancel. It's been nothing but a headache, and their refusal to take this seriously is exhausting. At this point, I feel totally stuck, so I'm reaching out to the Business Consumer Alliance for help. We don't want this timeshare anymore and are asking for a cancellation and a refund for having lied to us and pressured us into ownership that we cant get rid of and cannot afford. I'd really appreciate your guidance on this and hope that, with your help, we can finally get this sorted out. Resolution Sought cancelation of the timeshare contract and reimbursement of monies for having been lied to and pressured to purchase

Read More

Read More

BCA, Please see our complaint regarding the Hilton Grand Vacations timeshare we own. As long-time timeshare owners, our experience with Hilton's Diamond Resorts has been nothing short of a nightmare. When Hilton acquired Diamond Resorts, we were promised a seamless transition, but what we've encountered is the complete opposite. We were misled into memberships with false promises that our points held significant value and would guarantee easy reservations. Instead, our points are practically worthless, with limited availability and constant last-minute cancellations creating endless frustration. The so-called "Resolution Team" has been utterly useless, ignoring our repeated requests for help and failing to provide any real support. Hilton's blatant lack of communication and accountability is appalling, especially considering the significant financial investment we've made. To make matters worse, the service at various resorts has been unprofessional, with staff ignoring issues during our stays. Emails for resolution go unanswered, leaving us feeling abandoned and exploited. Let us be clear: we do not want your programs, upgrades, or empty promises. We want out—full stop! Hilton must take immediate action to release us from this burdensome contract. Enough is enough—we will no longer tolerate being ignored and dismissed. Finch 9-175296787 Resolution Sought Our desired outcome is to terminate our contract with Hilton.

Read More

Read More