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Dick's Sporting Goods complaints

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21143 Salmon Run Mall Loop W
Watertown, NY 13601-2244 | Get Directions

(315) 786-8681

http://www.dickssportinggoods....

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Total Amount in Dispute:
$12.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Dick's Sporting Goods closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dick's Sporting Goods

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3/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $12.00 Amount Settled: $0.00

Customer Complaint

2/9/2024

I went online and ordered 45lb weight plates at a discounted price , the order was then cancelled. I called and they assured me the website had a malfunction and I could still come in to pick them up. I drove 4 hours round trip and they rang me up for full price and said they couldn't honor the discount. Resolution Sought I want the 12 45lb plates for the discounted price of $129.47

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