Find a reputable business?

Complaints and Resolutions

Dick's Sporting Goods complaints

Read Complaints File Complaint View Full Report

2760 Reynolds Ranch Pkwy,
Lodi, CA 95240 | Get Directions

(209) 368-2328

https://stores.dickssportinggo...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$180.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dick's Sporting Goods closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dick's Sporting Goods

Sort by

2/1/2024

RESPONSE: No response term selected Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

After receiving 4 pairs of Northface Territory Gloves bought from Dicks Sporting Goods for Christmas, I went to return them according to the No Proof Of Purchase Dicks Sporting Goods policy. Before arriving to make the return, I called and asked if the particular gloves I had were on sale in the past at any time . I was told "No". That the price had always been the original price. The spokesperson said that they were never on sale and that the current price was $45. Dick's Sporting Goods policy is to issue the last selling price for any item returned that does not have proof of purchase there's another policy that says if it is ever on sale for a cheaper price than what you bought it for you will receive the cheaper you will get the item for the cheaper price and that they will refund the difference when I got to the store they did not honor the customer return policy of no proof of purchase they told me that the price the item had been on sale in there for $2 and that that was the price they were giving for a no proof of purchase return for each pair of gloves. I also recorded the conversation of them telling me gloves had never been on sale and that I would be issued current price of $45 which they said I would receive per pair for my no proof of purchase return. Resolution Sought I would like to be issued store credit for the gloves according to their policy ,which would be the lowest price the item had ever been on sale for at that location. This policy is in effect currently until January 31, 2024 for the gifting season.

Company Response

1/22/2024

Company states: The lowest sale price in our system is company wide and not controlled by individual stores. Which means it would not have to be on sale in any specific store location. Valid proof of purchase would be a receipt, a debit or credit card used for the purchase, or a phone number that was used on the purchased linked to a rewards account. If need be, the customer can always contact corporate customer service for a receipt/proof of purchase.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile