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Dick's Sporting Goods complaints

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2269 Prairie Center Parkway
Brighton, CO 80601 | Get Directions

(720) 685-1701

http://www.stores.dickssportin...

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Total Amount in Dispute:
$110.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dick's Sporting Goods closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dick's Sporting Goods

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2/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

My father bought me a pair of shoes as a gift. The Lebron Witness 7 for $109.99, size 11.0. He paid in cash. Two weeks later he gave them to me for my birthday. Although I love that he tried to get me some signature Lebron shoes, these team shoes were not what I was wanting. He lost the receipt unfortunately, so I knew I wasn't going to get money back, but I was very okay with exchanging them for something I would wear. I take the shoes into the store, ask how much they are worth so I can know how much I can spend, and the associate scans them at "$110." I can't find shoes I like, so I grab two pair of Nike pants, and proceed to do the exchange. However, the shoes are scanning $14.00 now. The associate calls a manager, and the manager explains, without a receipt, the value of the shoes will be $14 dollars. The pants I selected were $56.00 each totaling $112. More than the initial $110 of the shoes, and $98 more than they are will to give me in store credit. The manager gives me customer service to help resolve the store credit issue, instead of trying to fix the problem himself. Customer service agrees that they don't have a solution to my problem, but connects me with someone that "might be able to help. " Again, "nothing we can do without the receipt." I again explain, I am not trying to get money back, I just want something I would enjoy wearing. "Sorry, it's at the managers discretion." She then suggested I could try other DSG locations and ask other managers. Resolution Sought I just want the total value of the shoes in store credit. $110.00, With the freedom to buy whatever I want.

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