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Diesel Ecm Exchange complaints

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481 James Jackson Avenue
Cary, NC 27513 | Get Directions

(888) 383-5528

http://www.dieselecmexchange.c...

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Diesel Ecm Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Diesel Ecm Exchange

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3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

THIS IS A FRAUDULENT COMPANY! SHADY SCAMMING DISHONEST company! Do not use them. We purchased an ECM on 1/7/24, They acknowledged the order and then asked for the details of the truck, VIN, etc... We supplied that info on 1/7/24, they confirmed and said they would reprogram your unit correctly for your vehicle. on 1/9/24 we asked when we should expect to receive the ECM. They replied with, typically shipping time to get to you is 5-7 days after date of purchase. if everything tests properly. it usually takes 3-5 business days for us to make sure everything is working properly. On 1/12/24 they thank us for placing the order with them, and that multiple units were tested for your order and unfortunately those units failed their testing and were not able to be mailed out. Then tried to give us an alternative, for us to send back out ECM, at no additional cost... On 1/13/24 we didn't opt for that because we still needed to be able to move the truck. We told them at that point I reminded them they already had the $1295 from us, and that we were under the impression they had several readily available and that we would five them until 1/19/24 to have 1 ready to ship otherwise a refund was requested. Miraculously they came up with one and we received it on 1/26/24. I tried the unit immediately upon receipt and it threw a code, 0630 - ECM faulty program, which results in the gas pedal not working & the fuel pump no power. Honestly it feels, looks & sounds. Resolution Sought Refund my remaining $600.

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