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Digistore 24 complaints

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360 Central Avenue Suite 800
St. Petersburg , FL 33701 | Get Directions

(800) 745-7496

http://www.digistore24.com

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Digistore 24 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Digistore 24

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8/2/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

7/16/2021

Jan 2 I ordered 202.00 worth of products from the Medicine Which was supposed to be 29.00 a bottle because I ordered 6 and a Gift set for 19.99 it flipped and the machine kept ordering products and something to called Alta View for high blood he and Sugar regulation balanced and the same thing over and over. I did not order tried to get a live person and there was no one in fact I later found out Medicare and 24 Digistore was fronting for each other no way to call Only could call shipping company. All numbers given were fake. I called pay pal no live person my rent was due I was in a panic so I called my bank...They investigated. Finally got a number sent empty email to me that they sent days later. After sending me emails that they could nott h3lo immediately. Because they were busy thanks for my patience . Told them I had all their product when I had no address or bill of lading in the box to send it back. So the bank sent money back to the hem without adjusting my act. Causing further problem . because they had the money.rerefunded to them but acted as if they did not. Now my ban said originally they got everything but73.00. PayPal said difference but last out was given in April. Digistore 24 said they got absolutely nothing. Finally they acknowledge the return of the others I March 19,2021 which they tried to say was untimely and sent numoueos email we e can't help u. Did u we not our çcustomer Service Even denied Mt bank statements they sad I must sent letter. It Resolution Sought I would like the money return to me I would like them sanction for what they've done to me it has been over 6 months I have been harmed stressed out I'm disabled I don't have extra money my paycheck every month is about $900 and 80 something dollars but when they finish with my paycheck and I had just got a stimulus check my account was negative 200 I didn't get a chance to do anything and for I don't know exactly know how much money they took out of the account because it was negative 200

Company Response

7/19/2021

I'm sorry to hear this. Can you please send me an email at helpdesk@digistore24.com, I couldn't pull up an account by the information that you have posted here. I'll be glad to take a look for you. Thank you, Oliver Digistore24 Support

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