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Digital Dream Labs, Inc. complaints

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6022 Broad Street
Pittsburgh, PA 15206 | Get Directions

https://www.digitaldreamlabs.c...

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Total Amount in Dispute:
$1,055.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Digital Dream Labs, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Digital Dream Labs, Inc.

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7/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $377.69 Amount Settled: $0.00

Customer Complaint

6/15/2023

I placed a backorder on 30/01/2022, but my order was never fulfilled due to technical difficulties with the production process. Furthermore, although my request for a full refund was acknowledged on 09/01/2023, I have yet to receive any refund of my money. After contacting them a few times, they no longer respond to my emails. Despite numerous attempts to get my refund, I'm still left without any compensation for my order, leaving me feeling increasingly frustrated and disregarded by the company. Despite the fact that I have already filed a complaint with the Better Business Bureau, no response has been received. Currently, there are 300 complaints about this company, and 262 complaints have been closed unanswered in the past 12 months. Resolution Sought Get a full refund

1/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $360.71 Amount Settled: $0.00

Customer Complaint

12/20/2022

I ordered a product from this company in November of 2021. They took my money when I placed the order but have yet to deliver the product. I contacted them numerous times for months about a shipment date and every time was told the orders were delayed and the shipment time frame was pushed back. After months of being told they would process my order and not getting a shipment date I requested a full refund. I was contacted and asked if I really wanted a full refund to which I replied that I did. I was told in September of 2022 that my refund would be processed but I still have not received it. I have kept all email correspondence between myself and the company as proof Resolution Sought I request a full refund

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