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DigitalOcean, LLC complaints

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101 Avenue Of The Americas Floor 10
New York, NY 10013-1941 | Get Directions

http://www.digitalocean.com

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Total Amount in Dispute:
$301.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against DigitalOcean, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against DigitalOcean, LLC

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9/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $300.50 Amount Settled: $0.00

Customer Complaint

8/9/2022

Digital Ocean fraudulently charged my bank account for several months. (I've been ill and unable to check account). I have never used this company's services. Nor have I heard of them until this. I am not, nor have I ever been a business owner. Contacting them is impossible as their phone number is fake and no one responds to emails. Because it continued from 2/22-7/22 my bank will not refund me the money stolen by this company. I've had to get a new debit card and But no funds returned. Resolution Sought Refund me the $300.50 stolen.

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